Jack Henry maintains the focused work ethic and fundamental ideals fostered by its co-founders – Jack Henry and Jerry Hall.  These fundamentals that have guided the company for three decades are: 

• Do the right thing,
• Do whatever it takes, and
• Have fun.

Do the Right Thing – Products that meet users’ functional requirements and responsive service are expected in the competitive markets that Jack Henry serves.  In addition to providing production-proven products and service levels that consistently exceed its clients’ expectations, Jack Henry is fundamentally committed to establishing and maintaining integrity-based business relationships.   Doing the right thing is often not the easiest thing, but this long-standing corporate commitment ultimately benefits every financial services organization and corporate entity that elects to do business with the company. Applying this practical business acumen and the highest business ethics to every aspect of its business relationships is a hallmark of Jack Henry’s corporate culture and success, and generates what is recognized as a key point of its competitive distinction. 

Do Whatever it Takes – In 1976, Jack Henry’s founders made a commitment to exceed its clients’ service-related expectations. That fundamental commitment to client care continues today.  Outstanding service is considered to be Jack Henry’s primary and sustainable competitive advantage, and its ongoing success and industry leadership are based on doing whatever it takes to maintain industry-leading levels of client satisfaction.  Jack Henry maintains a strict focus on customer care, continually invests in its support infrastructure, and enforces exacting service standards.  Jack Henry also formally measures client satisfaction with a comprehensive annual survey and more than 50,000 surveys that are initiated by routine customer service requests.  The collective survey results are used to track Jack Henry’s service quality and consistency, and to continually refine its service methodology and infrastructure.  The most recent survey results once again confirm that the company’s 34-year commitment to service excellence continues to generate service levels that exceed client expectations.
 
Have Fun – Jack Henry recognizes and respects that it is the collective, day-to-day contribution of its associates that enables the company to keep its corporate promises to do the right thing and do whatever it takes to maintain the industry’s highest levels of client satisfaction. Jack Henry also relies on its associates to develop quality solutions for its clients’ business opportunities and challenges, to aggressively earn and support new clients, and to ultimately sustain its competitive distinctions and industry-leading position. Retaining and recruiting outstanding associates is a mission-critical component of Jack Henry’s ongoing success, so it dedicates significant effort and resources to maintaining a work environment that is professional, financially rewarding, and enjoyable. Competitive salaries, excellent benefits, a work environment that encourages collaboration, comfortable facilities, appropriate business tools, comprehensive initial and ongoing training, benevolent and morale-building activities and events, ongoing communication opportunities with executive management, and a formal annual employee satisfaction survey encourage the work ethic and atmosphere established by Jack Henry’s founders.

These three simple but powerful tenets have enabled Jack Henry to prosper in an extremely competitive business environment, to provide rewarding professional opportunities for its more than 4,400 associates, to generate an impressive rate-of-return for its shareholders, and to establish a corporate culture that generates rewarding levels of client satisfaction and retention.