jhaPassPort Hot Card Center™
Lost and stolen card management
jhaPassPort Hot Card Center is a 24/7/365 hotline that bank customers can call to report lost or stolen cards. Jack Henry Banking’s experienced Hot Card Center representatives answer, record, and respond to each case promptly and thoroughly. A hot card status is placed on the host and the jhaPassPort switch, and an electronic message is sent to Cirrus®, PLUS, MasterCard™, and Visa®. Daily Hot Card Service Detail Reports are generated to document banks’ hot card activity for the previous day.
This solution is available to banks automated by the SilverLake System®, CIF 20/20®, and Core Director platforms.