The primary method for requesting support is by submitting a case through the Support Center on this website. When you submit a case, please attach as much information as possible about your request. Account numbers, screen shots, reports, and other information can be attached to the case notes. By providing this information, Client Support can expedite the research and resolution times for your request. To ensure that you have the appropriate authorization to submit support cases, and submit or approve Client Work Requests (CWRs), you will need to contact your For Clients Administrator.
Our Corporate Call Center is available 24 hours a day:
Symitar Support: 1-888-SYMITAR (796-4827)
To escalate a case, call 1-800-299-4222, and ask to have the "case escalated to management". The call center representative will remain on the line with you until a manager for the product is reached.