Privacy Policy

Last Updated: March 13th, 2026

1. Introduction

Jack Henry & Associates, Inc. (“Jack Henry,” “we,” “us,” or “our”) understands and respects your privacy, and we are committed to protecting the personal information/data you share with us.

This website privacy statement (“Privacy Policy”) describes how we collect, use, secure, and share information when you visit www.jackhenry.com and our other business-to-business (“B2B”) websites (collectively, the “Website”) and explains your privacy rights and how to exercise them.

2. Scope: Who This Privacy Policy Covers and Does Not Cover

• Website Visitors and B2B Contacts: This Privacy Policy DOES apply to information collected through the Website and marketing communications. In those instances, Jack Henry acts as a Data Controller/Business (as these or similar terms are used under applicable data privacy law).
• Customers of Financial Institutions: If you are a customer of a bank or credit union that uses Jack Henry software, please refer to your financial institution’s privacy policy. This Privacy Policy DOES NOT apply to such information. In those instances, Jack Henry acts as a Service Provider/Data Processor (as these or similar terms are used under applicable data privacy law), and your financial institution is the Data Controller/Business.
• Note: When we act as a Service Provider/Data Processor for your financial institution, we CANNOT process your data rights requests. Because your data is held by your financial institution, only that institution can fulfill your data rights request. Please contact the financial institution where your account is maintained.
• Visitors to JH Pages on Third-Party Platforms: If you interact with our Website or content on third-party platforms such as social networking sites, this Privacy Policy DOES NOT apply to information collected on those platforms. Your interactions on the third‑party platform are governed by that platform’s own privacy policy. However, if the third-party platform shares information about your interaction with us, we treat that information in accordance with this Privacy Policy.

3. Summary of This Privacy Policy

4. Your Rights

Depending on your location (e.g., CA, CO, CT, UT, or VA), you may have specific rights regarding your personal information. While the details of those rights may vary based on the specific location, here are some of the common rights you may have.

Common Rights

• Right to Know/Access: Request a copy of the specific pieces of personal information we have collected.
• Right to Delete: Request deletion of your personal information (subject to legal exceptions).
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out: Opt-out of the "sale" or "sharing" of personal information for cross-context behavioral advertising.
• Right to Non-Discrimination: We will not penalize you for exercising these rights

How to Exercise Your Rights

When Jack Henry acts as a Data Controller/Business (i.e., regarding the information this Privacy Policy covers), you can submit a data rights request directly to Jack Henry. To submit a request:

• Email: jhaprivacypolicy@jackhenry.com
• Phone: 1-800-299-4001, M-F, 7 a.m. – 7 p.m. Central

Response Timing and Verification

• Timing: We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period.
• Verification: We must verify your identity before processing your request, and we will match the identifying information you provide (e.g., name, email) against the information currently in our systems and/or request secondary confirmation using the contact information you provide. If you are an authorized agent, we will require signed written proof of your authorization. If we deny your request, you may appeal the decision by contacting us at the email above with the subject line “Privacy Appeal” within 30 days of the decision.

Note: When we act as a Service Provider/Data Processor for your financial institution, we CANNOT process your data rights requests. Because your data is held by your financial institution, only that institution can fulfill your data rights request. Please contact the financial institution where your account is maintained.

5. Information We Collect

We collect information from you in order to provide you with the information you request, improve your user experience, manage our business, and comply with the law.

Information You Provide to Us

When you fill out forms, request information, subscribe to newsletters, or otherwise communicate with us via the Website, you may provide:

• Identifiers: Name, email address, postal address, and phone number.
• Professional Data: Company name, job title, and industry.
• Communications: Feedback, survey responses, and support inquiries.
• Sensitive Personal Information: We do not collect sensitive personal information (e.g., biometrics, SSNs) through the Website.

Information Collected Automatically

As you navigate our Website, we use cookies and tracking technologies to collect:

• Device Data: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on pages, clickstream data, and referral URLs.
• Location Data: General location based on IP address.

6. How We Use Your Information

We process your personal information for the following business purposes:

Retention: We retain the personal information described above only for as long as it is reasonably necessary to fulfill the business purposes for which it was collected, including satisfying legal, compliance, accounting, or reporting requirements.

7. How We Share Your Information

We may share information in the following contexts:

• Service Providers: With third-party service providers who host our Website, send emails, analyze data on our behalf, or provide other services to us (e.g., CRM providers, cloud hosting). These parties are contractually bound to keep information confidential.
• Affiliates: With Jack Henry subsidiaries or affiliates for internal business administration.
• Legal Requirements: If required by law, subpoena, or to protect the safety and rights of Jack Henry or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

If you sign up to receive SMS messages from Jack Henry in our role as a Data Controller (i.e., when you receive SMS messages from us on our own behalf and not on the behalf of our customers), we do not share, sell, or rent your information collected through the SMS program with third parties for the third party’s own use.

8. Cookies and Tracking Technologies

We use cookies to make our Website function and to analyze traffic.

• Essential Cookies: Necessary for the Website to operate. You cannot opt out of these.
• Analytics/Marketing Cookies: Used to deliver relevant ads and track performance.
• Your Control: You can modify your cookie settings via your web browser settings.

10. Security

We use industry-standard physical, technical, and administrative safeguards (such as encryption and firewalls) to protect your personal information. However, no method of transmitting personal information over the internet is completely secure.

11. Children’s Privacy

Our Website is B2B focused and not intended for children under 16. We do not knowingly collect personal information from children. If we discover such personal information, we will delete it immediately.

12. California Privacy Notice

California law may provide California residents with additional rights regarding their personal information. To learn more about these rights, visit our California Privacy Notice.