Why More Financial Institutions are Choosing Jack Henry^® and Defender

Banks and credit unions don’t evaluate a new financial crimes and fraud platform because they want another dashboard. They do it because they are trying to navigate the serious challenges that come with rising transaction speed, fragmented data, growing alert volume, and disconnected fraud and AML processes. Savvy leaders realize they need the right tools with advanced technology to proactively and effectively manage those mounting risks.

The Strategic Choice for Banks and Credit Unions

Jack Henry Financial Crimes Defender™ addresses these challenges by bringing monitoring, alerts, investigations, workflows, and regulatory filing activities into a connected, unified platform designed to evolve.

Here are four reasons industry leaders are choosing Defender:

1. Bring Fraud and AML Work Together

   Separate systems can create duplicate work, inconsistent decisions, and blind spots. Defender gives fraud, BSA/AML, and compliance teams a shared environment for monitoring, investigation, case management, and reporting.

   THE IMPACT:

   • Reduce investigative handoffs
   • Improve consistency across fraud and AML work
   • Give teams a more connected view of risk

2. Respond at the Speed of Modern Payments

   Faster payments reduce the time available to identify suspicious activity and act. Defender supports specified real-time monitoring and interdiction capabilities, while allowing FIs to evaluate requirements by payment rail and core environment.

   THE IMPACT:

   • Support faster risk decisions
   • Strengthen coverage across evolving payment channels
   • Align protection with the FI’s operating environment

3. Modernize Without Discarding Useful Investments

   FIs often have valuable fraud, identity, and risk tools already in place. Defender can ingest Jack Henry and third-party alerts through APIs, helping institutions bring more signals into one investigation workspace.

   THE IMPACT:

   • Protect existing technology investments
   • Reduce swivel-chair investigation work
   • Add new risk signals as needs change

4. Choose a Partner, Not Only a Product

   Technology value depends on implementation, transparency, support, and continued evolution. Jack Henry brings decades of FI experience, a hosted and maintained delivery model, and a platform roadmap buyers can evaluate through demos, documentation, references, and contractual commitments.

   THE IMPACT:

   • Create clearer accountability
   • Plan modernization at a manageable pace
   • Build confidence beyond the initial purchase

The Jack Henry + Defender Difference

For banks and credit union leaders, the strongest case for Defender is not a single feature. It is the combination of connected operations, modern analytics, extensibility, and a partnership model your financial institution can validate.

1. Connected financial crimes operations

   Bring fraud and AML monitoring, alerts, investigations, case management, and filings into a more unified working environment.

2. Modern analytics with practical control

   Combine configurable scenarios with machine learning while evaluating explainability, tuning, approvals, and audit controls.

3. An extensible modernization path

   Use API-based ingestion to connect Jack Henry and third-party risk signals and add capabilities as the institution’s needs evolve.

4. Evidence-backed partnership

   Test implementation ownership, support, references, roadmap discipline, and transparency before making the final decision.

Other Reasons Financial Institution Leaders are Choosing Defender

• Hosted and maintained delivery

  Reduce burdens while working with Jack Henry support.

• Direct core integration

  Support connected data flows and reduce reliance on manual file uploads.

• Streamlined regulatory reporting

  Use SAR and CTR e-filing capabilities within the broader investigation workflow.

• AI-assisted investigation work

  Use AI-assisted SAR narrative drafting to help reduce time spent creating an initial narrative.

• Flexible alert ingestion

  Bring Jack Henry and third-party risk alerts into a shared investigation environment.

• Built to evolve

  Add risk signals and capabilities as payment environments, fraud patterns, and priorities change.

Award-Winning Innovation

• 2025 DATOS INSIGHTS IMPACT AWARDS

  Silver Medalist, Best Joint AML and Fraud Transaction Monitoring Innovation, recognizing Feedzai and Jack Henry for Financial Crimes Defender.

• 2024 FINTECH BREAKTHROUGH AWARDS

  Best Fraud Prevention Platform, recognizing Defender as breakthrough technology for financial crime risk management.