Financial Crimes & Fraud Risk
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Case Study
5/9/2023

Empeople Credit Union reduces fraud and improves member satisfaction

This remote-first financial institution elevated its digital onboarding process with JHA OpenAnywhere™
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Because 75% of their members join remotely, Empeople Credit Union realized that providing a smooth digital account opening experience was crucial. With a goal to improve member journeys and reduce new member fraud and manual onboarding processes, they turned to OpenAnywhere from Jack Henry™. Since implementation, they’ve drastically reduced digital banking enrollment times, improved efficiency, and reduced their fraud rate to nearly zero.

 

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