Information Security and Technology
Financial Crimes and Fraud Risk
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Information Security and Technology
Financial Crimes and Fraud Risk
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Case Study
11/9/26

award-winning innovation: FirstBank transforms customer authentication

$16.8B Bank Leverages Jack Henry’s Open APIs to Create VerifyNOW, Improving Security and Efficiency

JH-Brand-CobaltAwards-Winners-FY27-RDPImages-FirstBank-1420x900

What you’ll learn:

  • FirstBank utilized Jack Henry’s open integration model and jhaEnterprise Workflow™ APIs to build VerifyNOW, a custom customer authentication platform.

  • The platform helped the bank achieve a 100% elimination of fraudulent transactions within its customer contact center.

  • It also cut authentication time by approximately 50%, while giving associates customer information and verification tools in one place.

  • FirstBank’s approach improved security, operational efficiency, and customer and associate experiences, earning them recognition as a 2026 Cobalt Award winner.
     
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