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January 27, 2026

What Peers Say about the Critical Role of Technology Provider Service and Support

Want to hear what your peers think about the importance of excellent service and support as a critical component of a tech provider’s package?

Credit union and bank decisionmakers share how financial technology provider service and support can make or break their quest for success, for their institution and their accountholders.

When financial institutions that had recently made the decision to change their core were asked for their key reasons, the top three were related to service and support.* This indicates just how important this factor is when selecting a financial technology provider in the first place.

When the time comes to select a provider, ensuring they meet your service and support requirements can help you avoid disappointment, regret, and risk down the road.

Hear the perspectives of your peers on this topic and how they work with Jack Henry™.

  • Rene Alfaro, VP Branch Operations Manager, Texas Partners Bank

  • Wade Peery, Chief Innovation Officer, FirstBank

  • Amy Voss, CTO, Busey Bank

  • Michelle Kitchens, SVP/CIO, Coasthills Credit Union

  • Brad Hutchinson, SVP Information Systems, Georgia United Credit Union

  • Matt Ritter, COO, Clear Lake Bank and Trust

  • Julie Stark, CIO, QCR Holdings

  • Glenn Jammeron, President, Alpine Bank

 


*Source: ABA 2024 Core Platforms Survey.

 

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