Financial Crimes & Fraud Risk
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Increasing Efficiencies

is it time to reinvent your accountholder experience?

Make Sure You're Meeting Expectations and the Demand for Simplicity
In an age when tech giants have made online and mobile processes fast and enjoyably easy, your accountholders want (and expect) the same simplicity and optionality from your financial institution as they do from Netflix and Hulu. And it turns out  61% of “digitally-centric” consumers are more likely to stay with their primary bank or credit union as opposed to 55% of “branch-centric” consumers.
African American woman using digital tablet sitting at coffee shop

the importance of a strong accountholder experience strategy

Attracting and Retaining Today’s Modern Customers and Members

To improve the member and customer experience, you'll have to think differently. Your accountholders expect you to be proactive in anticipating their current and future needs, offer personalized digital experiences, and deliver touchpoints through various delivery channels. Re-envision the interactions with your accountholders and offer experiences that provide the highest quality of service, technology, and delivery.
By engaging your consumers in an omnichannel banking experience, you’re more likely to retain them and attract new users. Secure digital conversations and seamless online account management are what accountholders expect from their bank or credit union. When you reimagine the customer and member experience and offer banking tools that are useful, relevant, seamless, and appropriately simple, your accountholders will have no need to look elsewhere.

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how we help

digital-driven consumer accountholder efficiencies

Empower People to Move Money Faster

Meet the strong and growing demand for instant payments – and compete with fintechs and big techs – by enabling consumers to quickly and easily send and receive money in their exact moment of need.

Provide Convenient Digital Check Deposits to Busy Accountholders

Streamline deposits and reduce the need to visit a branch by enabling people to digitally deposit their checks anytime, anywhere.

Amplify Digital Reinvention with Digital Bill Pay

Convert accountholders into loyalists with digital bill pay functionality that supports single, recurring, expedited payments and more.

Leverage Technology to Attract Accountholders and Grow Deposits

Deliver fast, automated applications without sacrificing security, creating an application process that fits your unique deposit-gathering strategy.

Deliver the Experience Consumer Borrowers Expect

Simplify your lending operations, providing a fresh user experience and quick loan options by using a centralized loan processing platform.

Securely Engage with Accountholders via Digital Banking

Empower your employees to engage with accountholders – from personal connection to secure, efficient ways of sharing financial information. All with an experience that’s second to none.

digital-driven commercial accountholder efficiencies

Empower Businesses with Faster Payments

Meet the strong and growing demand for instant payments – and compete with fintechs and big techs targeting commercial accounts – by enabling businesses to quickly and easily send, request, and receive money.

Empower Businesses with Digital Check Deposits

Streamline the entire deposit process by enabling businesses and merchants to make anytime, anywhere deposits that expedite funds availability and improve cash flow.

Amplify Digital and Commercial Strategies with Digital Bill Pay

Attract and retain commercial accountholders with the ability to accept online payments, donations, and expedited payments with electronic bill presentment and payment (EBPP).

Offer a Scalable Banking Experience for Business Accountholders with Faster Payments

From microbusinesses to the largest commercial entities, ensure your business accountholders have access to the tools they need to manage their accounts – and their businesses – effectively.

Enhance the Commercial Borrower Journey with Centralized Loan Processing

Simplify your lending operations by giving businesses quick access to more transaction types and improving complex commercial lending processes.

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Learn more about how we can help you reimagine the accountholder experience through a personalized approach.