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the critical importance of service and support when selecting a technology provider 

Subpar client service and support from your technology provider can lead to frustration, dissatisfaction, and a loss of confidence among your accountholders. Conversely, top-quality service and support from your technology provider directly contributes to the stability and success of your financial institution.

 

Explore Insights
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#1

Reason given for deciding to change core suppliers is customer service. 1

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4.56

CEO score out of 5 of the importance of technology provider service and support to their financial institution’s success.2

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54%/41%

Of banks/credit unions listing “Increase Operational Efficiency” as a strategic priority, which depends heavily on provider service, support, and allyship.3

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42%

Of financial institutions stated that customer service was a reason they decided to change core suppliers.4

your path to evaluating tech provider service and support starts here 

Ready to dive in? Explore resources that cover the critical role of service and support alongside some key insights into how to evaluate prospective providers in this area.

Select a Capability to Learn More
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Service and Support by the Numbers

 Discover the real-world importance of your fintech provider’s service and support. 

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Explore the Good and Bad of Service and Support

 The quality of the service and support offered by your technology provider has real- world, bottom-line impacts on your financial institution. On the debit side, it can affect everything from productivity to accountholder loyalty. On the credit side, it can help you build your brand and avoid regulatory scrutiny. 

Hear What Your Peers Are Saying

Want to hear what your peers think about the importance of excellent service and support as a critical component of a tech provider’s package?

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Find Out How to Evaluate Potential Suppliers

Discovering if a prospective supplier provides high-quality service and support can be a challenge. Explore the questions you should be asking and how to evaluate the answers in this short guide.

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The Technology Ecosystem and Service Connection

The success or failure of technology solutions within your tech stack rests in no small measure on the ability of your supplier to resolve issues quickly and to your satisfaction.

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Critical Considerations When Selecting a Technology Provider

You could pay a high price and miss out on significant opportunities by failing to consider the role of service and support criteria when selecting a technology provider. This eBook explores the topic in detail. 

 more resources to guide you

 Interested in learning more about the key role of service and support, culture, and a supplier’s relationship with their clients? Explore the resources below.