Trust. A firm belief in the reliability, truth, ability, or strength of someone or something. In business, trust is cultivated and built from the ground up – through perseverance and hard work. And when trust is achieved, the payoff is both emotionally fulfilling and financially rewarding. My SymAdvisor team is studying the book, The Trusted Advisor by David Maister, Charles Green, and Robert Galford. As SymAdvisors at Jack Henry, our role is to create and deepen relationships with our clients while providing technical, strategic, and operational expertise.
According to The Trusted Advisor, you need three basic skills in order to live up to the title. You need to be able to:
On top of the three basic skills, there are several characteristics of a trusted advisor.
These few characteristics result in a trusted relationship between Jack Henry and our clients and allow us to deliver better service and create better synergies.
In the end, trust is about relationships. Trust will grow over time, but must be cultivated with hard work, effort, and dedication to our core beliefs.
As my team digests and uses the tenets derived from the book to deepen our relationships with clients, I am reminded by the words our clients use to describe our service that indicate trust and an overall better relationship.
“If you are looking for something as simple as a few process improvements or as big as driving corporate strategy, the SymAdvisor relationship can be critical for the effort.”
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